Can I cancel my membership and what is the refund? Yes. After the first two months the membership is month to month and you can cancel at any time. The $598 first payment is held on your card at sign-up and charged only once a clinician accepts you into care. If you are never accepted, the hold is released and you are never charged.
You have been burned by a subscription before. Maybe it was a gym you never used or an app that made cancellation a part-time job, so the question underneath the question is whether this membership is another one of those. Both halves of the refund rule matter, so this page walks through each one slowly.
- Membership is month to month after the first two months, cancel any time, no termination fee.
- The $598 first payment is a hold, charged only if a clinician accepts you and released in full otherwise.
- Once care begins, the first two months are non-refundable because the clinician's work and the first Biomarker Audit are already delivered.
- Medication is billed separately by your pharmacy. Refunds follow that pharmacy's own policy, not GoodLife Health's.
- Twelve months total $3,588. twenty-four months total $7,176 and include eight Biomarker Audits.
- Lab results and your data stay with you even after you cancel.
The two charges and what each one owes you
GoodLife Health sells one thing, the $299 a month Cardiometabolic Optimization Membership and it deliberately sells two parts of the experience separately. The membership covers the clinical relationship and the labs. Medication is a separate charge that belongs to the pharmacy. The refund question has a different answer for each part, so it helps to see them side by side.
The two charges and what each one owes you
cancellation and refund terms by component
| Part of the offer | What it is | When you can cancel | What is refundable |
|---|---|---|---|
| The $598 first payment | A hold on your card at sign-up, charged only when a clinician accepts you | Not a subscription | Released in full if the clinician cannot accept you. Once accepted, the first two months are charged and are non-refundable |
| The $299 monthly fee | The membership from month three onward | Any time, month to month | Cancel before your next billing date and the charge stops. The month already paid is the month you received |
| Medication | Billed by the pharmacy you choose | Not a GoodLife Health charge | Whatever that pharmacy's own return and refund policy says. We set none of it |
Why the $598 is a hold and not a charge
This distinction is where most memberships hide the fine print, so we would rather state it than bury it. When you finish the eligibility check and the intake and reach checkout, we place a $598 hold on your card. Nothing has been earned yet and nothing is owed yet, because a clinician has not reviewed your case. Care on the platform is delivered by licensed physicians of Beluga Health, P.A. working under GoodLife Health's clinical protocols and the acceptance decision is theirs.
If the clinical team cannot accept you, for any clinical or licensing reason, the hold is released and you are never charged. There is no application fee and no diagnostic fee to forfeit. If the clinician accepts you, the hold converts into the first two months of the membership and care begins. From that point the first two months are non-refundable, because the clinician's work and the first Biomarker Audit have already been delivered to you.
We know a $598 first payment is a real number. It is the cost of two months of clinical care and the first quarterly panel and the arithmetic only works because the clinical layer is funded up front. Over twelve months the membership totals $3,588, which is the $598 plus ten further months at $299. Over twenty-four months it totals $7,176 and includes eight Biomarker Audits. We publish those numbers rather than asking you to trust a feeling and our guide to what the $299 a month actually buys works through the full schedule.
Cancelling after month two
From the third month the membership is month to month at $299. You can cancel at any time and there is no termination fee and no notice period beyond your current billing month. Cancelling stops the next monthly charge. The care you received in a paid month is not clawed back and neither are the lab results, which are always in your hands.
The quarterly Biomarker Audit is what keeps your protocol current and a gap between memberships means a gap in the data your clinician reads.
Two things are worth knowing before you cancel. The first is practical. The quarterly Biomarker Audit is what keeps your protocol current and a gap between memberships means a gap in the data your clinician reads. The second is honest. If the membership is not working for you, we would rather you leave than stay and pay for care you are not using. Retention only matters to us when it follows results. That is the entire premise of a model where the fee is flat and nothing is earned on your prescription.
Retention only matters to us when it follows results.
The refund rule for medication
Medication is unbundled from the membership by design. Your clinician writes the prescription to the pharmacy you choose and the pharmacy bills you directly at its own price. GoodLife Health sets nothing on it, sees nothing of the transaction and takes nothing from it. That separation is also why the refund question for medication is not ours to answer. If a pharmacy shipment goes wrong or you stop a medication, the remedy is that pharmacy's own return and refund policy, exactly as it would be with any prescription you filled at a drugstore counter.
The same separation protects you on the way in. Because we earn nothing on the molecule, nobody here benefits from a higher dose or a longer course. When your labs support the lowest effective dose, that is the dose the protocol targets. Our guide to branded GLP-1 medications at pass-through prices explains the mechanics.
What the fee covers while you are a member
The refund conversation is really a value conversation, so here is the list in full. The $299 a month covers clinicians licensed in all fifty states, four comprehensive Biomarker Audits a year at a lab center near you, every result delivered to you and not held hostage in a portal, asynchronous messaging with the care team and video visits. The panel covers Apolipoprotein B (ApoB), Lipoprotein (A), Hs-CRP, Hemoglobin A1c (HbA1c), Lipid Panel, Standard, Fasting Insulin, TSH With Reflex To Free T4 and more. Additional labs ordered by your clinician when there is a reason are billed by the lab at its own rates and are not part of the panel.
When medication is clinically indicated we prescribe branded and FDA-approved products: Wegovy, Zepbound, Ozempic, Mounjaro, the oral options, hormone therapy and thyroid medication. We never prescribe compounded GLP-1 under any circumstance. A membership never guarantees a particular prescription, because the clinician decides.
We never prescribe compounded GLP-1 under any circumstance. A membership never guarantees a particular prescription, because the clinician decides.
Who this cancellation structure suits and who should wait
The structure suits the reader who has already been burned. If you have a high-deductible plan and pay out of pocket for most of your care anyway, a month-to-month clinical relationship with no lock-in is easier to try than a year-long concierge contract. The membership pairs with your insurance for the hospital and the catastrophic. It replaces the primary-care relationship, never the insurance itself.
You should wait if you need a guaranteed outcome before you commit, because no honest clinic can promise a number on a scale. You should also wait if your goal is the cheapest possible vial of compounded semaglutide, because we do not prescribe compounded GLP-1 and we never will. And if you already have a physician who reads your labs carefully and answers your messages, that relationship is worth keeping and we will say so plainly.
The questions people actually ask about leaving
Most cancellation anxiety comes from memberships engineered to be hard to leave. The honest answer here is boring and boring is the point. The monthly fee stops at your next billing date, the data stays yours and the only non-refundable money is the first two months you actually received as care. If a platform makes cancellation feel like an escape room, that tells you what it thinks of your renewal.
It is also worth asking what happens to your clinical relationship if you leave and come back. The door is open. The intake and your history remain the basis for resuming care and the quarterly panel resumes with your next draw. What we do not do is hold results hostage or punish a lapse with a re-enrollment fee.
Check whether you qualify
Not everyone is accepted and that is a feature of the model, because the $598 hold is released, never fought over, when a clinician declines. The path is the eligibility check, the intake, the checkout and then the clinician's review and nothing is charged until acceptance. If the questions above were the last thing standing between you and the decision, the eligibility check takes about two minutes. You can also read how Direct Primary Care fits the membership before you start.
FAQ
Can I cancel my GoodLife Health membership at any time?
Yes. After the first two months the membership is month to month at $299 and you can cancel at any time. There is no termination fee. Cancelling stops the next monthly charge.
What is the refund policy for the $598 first payment?
The $598 is held on your card at sign-up and charged only once a clinician accepts you. If you are not accepted, the hold is released and you are never charged. Once accepted, the first two months are delivered as care and are non-refundable.
Is medication refundable if I stop taking it?
Medication is billed by the pharmacy you choose, so any refund follows that pharmacy's own return and refund policy. GoodLife Health sets nothing on medication and takes nothing from the transaction.
Do I lose access to my lab results if I cancel?
No. Every Biomarker Audit result is delivered to you. Cancelling the membership does not take your data away.
What does a full year of membership cost?
Twelve months total $3,588: the $598 first payment plus ten months at $299. Twenty-four months total $7,176 and include eight Biomarker Audits.
Will the price go up if my prescription changes?
No. The fee is the same whatever medication is indicated and whatever the dose. There is no molecule upcharge and no dose upcharge.
One last thing
The best way to judge how a company treats its members is to read what happens at the end and we have written it here in full: a released hold if you are never accepted, a non-refundable first two months once you are and a month-to-month door that stays open from the third month onward. If the structure survives the reading, the eligibility check is the next step.
Related Guides
- What $299 a month actually buys over 24 months
- Cardiometabolic Optimization: the definitive guide
- Direct primary care at GoodLife Health
Sources: Direct Primary Care: Practice Distribution and Cost Across the Nation. Pricing and policy as published at goodlifehealth.ai, October 2026.
References
- Direct Primary Care: Practice Distribution and Cost Across the Nation (J Am Board Fam Med). 2015. pubmed.ncbi.nlm.nih.gov/26546651/